Effective Date: December 3, 2025
This Privacy Policy describes how Arbitrica Limited ("we," "us," "our," "Arbitrica") collects, uses, discloses, and protects information in connection with the Arbitrica Chrome browser extension, web application, and related services that automate deal searching and booking (collectively, "Services"). Arbitrica Limited is a company registered in the United Kingdom, operating from London.
We collect, process, and use information about you when you:
We collect certain information when you submit or provide it to us directly. When you have installed our browser extension, we also automatically collect information about you and your use of the Services, as detailed below, through the use of log processes, cookies, and other tracking technologies. Certain information is collected about you from third parties, including when you connect through third-party travel services.
The types of information we collect about you may include personal information of the following types:
We do not collect or process sensitive personal information such as health data, biometric data, or precise geolocation without your explicit consent.
We use information we collect about you for the following purposes:
To Provide Our Services and Manage Your Account: process your registration and maintain your account; enable automated deal searching and booking features; track your travel searches and preferences; process payments; send you booking confirmations and administrative messages; provide customer support.
To Personalise and Improve Our Services: create a profile of your travel preferences to show relevant deals; use your search history to recommend similar destinations; analyse usage trends to improve our AI algorithms; test and optimise our booking automation features.
To Provide You Marketing Information: send you personalised travel deals, promotions, and service updates via email; show you targeted offers based on your travel preferences. You can opt out of marketing communications at any time.
To Protect You, Others, and our Business: investigate and limit fraud, spam, and malicious activities; improve security measures; assert and defend our legal rights.
To Comply With Applicable Laws: comply with UK and EU data protection regulations; respond to lawful requests from authorities.
We may disclose your information in the following circumstances:
Disclosure to Our Service Providers: We may share all categories of your personal information with third-party service providers who perform operations on our behalf, such as cloud hosting providers (AWS, Google Cloud), payment processors, customer support platforms, and analytics providers. These providers are contractually bound to use your data only for our benefit and in compliance with data protection laws.
Disclosure to Travel Partners: When you book through our Services, we disclose necessary information to airlines, hotels, car rental companies, and other travel providers to complete your booking, including your name, contact details, payment information, travel details, and loyalty program numbers.
Disclosure for Legal Purposes: We may disclose information when required by law, such as in response to subpoenas or court orders, to cooperate with law enforcement investigations, to enforce our Terms of Service, or to protect our rights, property, or safety.
In Relation to Business Asset Transfers: If Arbitrica Limited is acquired or merges with another company, your information may be transferred as part of that transaction. The acquiring company would be required to honour this Privacy Policy.
Updating Account Information: You may update your account information by logging into your account settings.
Communications Preferences: You can opt out of promotional emails by clicking "unsubscribe" in any email or adjusting your account preferences. You will still receive service-related communications about your bookings and account.
Data Collection and Sharing Preferences: You can disable certain data collection features in the extension settings. To stop all collection, uninstall the browser extension.
Uninstalling the Extension: To completely withdraw consent to data collection, uninstall the Arbitrica extension from your browser.
Under UK GDPR and EU GDPR, you have the following rights:
To exercise these rights, please contact us at privacy@arbitrica.com. We will respond within 30 days as required by law.
If you believe we have violated your rights, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority.
We retain your personal information for as long as necessary to provide the Services and for legitimate business purposes, including active account maintenance, compliance with legal obligations, resolution of disputes, and enforcement of our agreements. When no longer needed, we securely delete or anonymise your information.
We implement technical and organisational security measures appropriate to the risk level, including encryption of data in transit and at rest, secure authentication protocols, regular security assessments, and access controls and staff training. No internet-based service can guarantee 100% security, but we take reasonable steps to protect your information.
Arbitrica Limited is based in the United Kingdom. Your information may be transferred to and processed in countries outside the UK/EU, including the United States, where our service providers operate. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.
Our Services may contain links to third-party websites (travel booking sites, airline websites, etc.). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party services you use.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website, updating the "Effective Date" at the top, and sending an email notification for significant changes. Your continued use of the Services after changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Arbitrica Limited
17 Hardwicke Rd, London W4 5EA, United Kingdom
Email: privacy@arbitrica.com
Support: support@arbitrica.com
Data Protection Officer: privacy@arbitrica.com
If you are a California resident, this section applies to you.
Under the California Consumer Privacy Act (CCPA), you have the right to: know what personal information we collect about you; delete your personal information; opt out of the "sale" or "sharing" of your personal information; and non-discrimination for exercising your rights.
To exercise these rights, please email privacy@arbitrica.com with "CCPA Request" in the subject line.
We do not "sell" personal information as traditionally defined, but we do share data with travel partners to provide our Services. You may opt out of this sharing for targeted advertising purposes.
Effective Date: April 4, 2026